Vallentine Mitchell Publishers Information

About Us Vallentine Mitchell Publishers are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@vmbooksusa.com.

Our Contact details:
Vallentine Mitchell Publishers
ISBS 920 NE 58th Ave Suite 300 Portland, OR 97213 United States
Phone: 1-800-944-6190
Fax: 503-280-8832
Email: info@vmbooksusa.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, American Express and Discover. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Shipping charges are as follows:

United States - $5.50 for the first book and $1.50 for each additional book
Canada - $6.00 for the first book and $2.29 for each additional book.

All orders within the continental United States will be shipped via UPS Ground. Orders shipping to Canada will be shipped via USPS.

Delivery Schedule We deliver your order right away. Orders are usually shipped within two business days of reciept.

Back Orders If your item is not in stock, we will back order for you. Your credit card will not be charged until your order is ready to ship. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges We are not required to collect tax on this website.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us on info@vmbooksusa.com, alternatively, you can call on International <phone>or fax us on 503-280-8832 or write to us at ISBS 920 NE 58th Ave Suite 300 Portland, OR 97213 United States

Privacy Policy Vallentine Mitchell Publishers do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy Returns Policy

Please print this page for your reference

Preauthorization is required for all returns. Requests for return authorization must include a valid invoice number and date. All returns must have a Return Memo Authorization number (RMA #) written clearly on the outside of the package. Returns without a valid RMA # will be refused. All RMAs are valid for 90 days.

All returns must be in mint condition, not shelf worn, torn or scuffed; free of labels and stickers. Books must still be in print and still be distributed by ISBS.

Overstock returns will be accepted between 90 days and 365 days of ship date.

The following must be reported within 2 weeks of invoice date including:
Damaged or defective books
Short shipments
Shipment errors; i.e. wrong binding, wrong volume number, etc.

Credit for shipping charges will only be granted for damaged or defective merchandise or if the shipment was a result of an ISBS error.

Cash refunds are not given for overstock returns or to resale accounts. The only exception to this is for single title, prepaid orders - in which cash refunds are issued only at the customer’s request.

Credit memos are valid within one year of issue date. Please apply them to a new order.

Overstock returns received in non-resaleable condition will be held 30 days for a UPS or FedEx Call Tag. Books unclaimed after 30 days will be destroyed.

Shipping charges incurred from unauthorized return shipments are the responsibility of the customer.

Allow up to two weeks for response for all types of return requests.

If your return is authorized, you will be faxed or mailed a Return Authorization, including a Return Memo Authorization number (RMA #) and some return instructions.

Please do not mix the different types of returns.

Please do not include more than one type of return per return request / claim.

Types of Returns

Overstock
1. Please fax or mail us a request for return listing the titles and ISBNs, and the invoice numbers on which the books were ordered in the last 365 days

Damaged
1. Please retain the packing materials this book arrived in.
2. Please contact ISBS within 2 weeks of delivery.
3. Each request should only contain items from a single invoice.
4. Each request should include a description of the condition of the packaging in which the book arrived.
5. Please fax or mail us a request for return listing the titles and ISBNs, and the invoice numbers on which the books were ordered.

Short Shipments / Wrong Book / Defective
1. Please contact ISBS within 2 weeks of delivery.
2. Please provide all of the following information which applies to your situation:
• State which book you were short shipped and the quantity.
• State which book you ordered and which book you received instead.
• Describe book’s defect.
3. Please state if you are requesting a credit be applied to your account, or if you want the book to be reshipped to you.
4. Please be advised that there is a $25 administrative charge for all invalid claims.

Powered by Actinic E-commerce Software Solutions and Shopping Carts